overview
Website
www.gentingcasino.com
All Games
300+
Software
Bonuses
Licence
UK Gambling Commission, Alderney gambling control commission
Support
Live Chat support, Email, Telephone, VIP support
Currencies
EUR, GBP, SEK, USD, NOK, CAD, AUD, NZD,
Languages
English, Finnish, Norwegian, Swedish, German,
screenshot
ADDITIONAL INFORMATION
Online
Since 2010
Email
support@gentingcasino.com
Restricted Countries
Afghanistan, Algeria, American Samoa, Antigua and Barbuda, Australia, Austria, Belarus, Belgium, Bulgaria, Canada, China, Cote d’Ivoire, Cook Islands, Cuba, Cyprus, Czech Republic, Denmark, Ecuador, Estonia, France, French Polynesia, FYR Macedonia, Germany, Greece, Guadeloupe, Guam, Hong Kong, Iraq, Ireland, Israel, Italy, Japan, Lao, Libya, Macau, Malaysia, Monaco, Montenegro, Myanmar, The Netherlands, Aruba, Curacao, and Sint Marten (Kingdom of the Netherlands), Saba, Sint Eustasius and Bonaire (Dutch territory), Nauru, Northern Mariana Islands, North-Korea, Norway, Pakistan, Palestine, the Philippines, Poland, Portugal, Puerto Rico, Romania, Russia, Serbia, Singapore, Slovakia, South Africa, South Korea, South Sudan, Spain, Sudan, Switzerland, Syria, Taiwan, Turkey, United States of America, US Virgin Islands, Uzbekistan, Wallis and Futuna Islands, Yemen, and Zimbabwe.
DEPOSITS & WITHDRAWALS
Deposit Methods
Credit Cards, Debit Cards, Skrill, Bank Transfer, Through a Casino,
Withdrawal Methods
Credit Cards, Debit Cards, Skrill, Bank Transfer, Through a Casino,
Min. Deposit
€ 10
Min. Withdrawal
€ 10
Max Withdrawal
No limits

Bonus and promotion offers

As mentioned, the New Player Bonus at Genting Casino will match your first deposit up to £1000. There are two things to note about this: Firstly, the wagering requirements (the number of times you must play through the bonus before withdrawal) is quite high at X50. Secondly, however, unlike many online casinos you can withdraw your funds at any time before the wagering requirements have been met, i.e. just by forfeiting the bonus amount.

Other offers at Genting include:

  • Mystery Card Bonus Blackjack: Receive £10 when you get dealt a mystery card in blackjack.
  • Roulette Insurance: Refunded stakes if zero drops in roulette.
  • Genting Points: Loyalty program (explained in later section).

Withdrawals

Withdrawal methods arethe major credit and debit cards and e-wallet Skrill. You cannot withdraw to MasterCard, although you can use it for depositing to your account. Withdrawals over £25,000 (or equivalent in other currencies) can be subject to verification. All withdrawals are free of charge and are processed by the end of the next business day.

Deposits

The minimum deposit amount for UK players at Genting is £10. You can make a deposit with all major credit and debit cards (except Amex) and bank transfer. The only internet wallet currently accepted is Skrill, which has a £50 minimum deposit. Interestingly, you can also make a cash deposit (£50 minimum) at any one of Genting’s land-based UK casinos, with the funds showing up instantly in your account.

Languages and Support

One criticism (or positive aspect, depending on how you look at it) aimed at Genting is that their customer service is very much focused on UK players. You can contact them by email at support@gentingcasino.com, or by Live Chat, which is operational every day but Christmas Day. They provide a classy touch in that they will arrange a free call back if you wish to speak to customer service by telephone.

Games

As mentioned, there is a broad choice of over 300 games at Genting Casino. Software is provided by prestigious developers like Playtech, Evolution, IGT and Novomatic. You will find plenty of the most popular slots on the web, including titles like Cleopatra, Family Guy and Book of Ra Deluxe. There is also the usual selection of table and card games, with the likes of roulette, blackjack and video poker all represented.

Genting players are also treated to a series of interconnected jackpot games through the Jackpot King series. There are now 10 titles on the list, including Count Duckula, Super Spinner Bar X and the Pig Wizard, which are all connected with a huge progressive jackpot that could be won with any spin.

Live Casino

There is a big emphasis put on Live Casino games, where you can play at exclusive Genting tables. The likes of Live Roulette, Blackjack and Baccarat are all covered.

The Live Casino option has been a big hit with players and you will see the live dealer games all ranked at the top of their Most Played section. They offer ‘Roulette Live’ from the Genting International Casino, making it one of the very few operators to offer live games from a real casino resort rather than a studio.

Mobile

The mobile site for Genting Casino also works very well, with the same emphasis that is put on the live casino experience. You can download the app from Google Play or iTunes, but the mobile site works well without needing to download the app. You will get access to most of the games offered on the desktop site.

Layout and usability

Genting has opted for the classic casino look to reflect the fact that their roots are in land-based casinos. The site is easy to move around, with games loading quickly and easily. You can search for games by name or find them through tabs like Most Played, A-Z, etc.

For customer service options, there is always a live help button on the bottom right of the screen.

Genting is licensed and regulated by the UK Gambling Commission.

VIP and loyalty

As you play games at Genting, you will start earning Genting Points. These can be later exchanged for cash. Be aware that some games offer more points depending on how much you spend at the casino. As you earn points, you will move up VIP levels to earn better rewards.

If you reach VIP level 8, you will no longer earn Genting Points. However, level 8 will mean that you are part of Genting’s bespoke VIP programme. This will give you:

  • A £1000 Welcome Bonus
  • A 100% Deposit Bonus each week
  • Cashback on casino losses twice a month
  • Increased table limits
  • Exclusive promotions

Conclusion

Genting Casino is a must for UK players seeking something different. They have a good selection of online slots and table games, but the site’s main selling points are the exclusive live tables and excellent bonuses. A class act.

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